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Thornhills Medical Practice

Thornhills Medical Practice

Larkfield Health Centre
Martin Square
Larkfield, Aylesford
Kent. ME20 6QJ
Tel: 01732 849980
Fax: 0845 602 6113

Welcome to Thornhills Medical Practice
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Code of Conduct

 

We do ask patients to abide by the code of conduct as this helps us to provide the highest quality service to you.  

 

You will always be seen by a GP on the day you request an appointment if your need is medically urgent. Please do not abuse the emergency appointment system.

 

If you cannot attend a booked appointment, or no longer need it, please notify the surgery in order to avoid wasting valuable appointment time. Repeated failure to keep appointments without cancelling them may result in removal from our list.

 

A GP can see four patients at the surgery in the time it takes to do one home visit. Please try and attend the surgery if at all possible.

 

Whenever you attend the surgery, please check in at Reception or use our automated booking in system.

 

Reception is a very busy area – please be as patient and understanding as possible.

 

If you are feeling increasingly unwell, please tell the Receptionist. They can only help if they know.

 

Respect other patients’ need for a calm atmosphere in the waiting room and try to keep your children under control.

 

If you are not clear on the instructions you have been given by your GP or another member of staff, please ask for clarification before leaving the surgery.

 

Always give two working days’ notice of a repeat medication request (and a further day if collecting from the chemist)

 

The out of hours service is for emergencies only; it is not an extension of your GP’s surgery hours.

 

If you have a problem or concern or would just like to chat about the service provided by this practice, ask to speak to the Practice Manager who will be pleased to take time to meet with you.

 

If there appears to be a problem between the practice and a patient we will invite you in to deal with this.

 
Patients are reminded that the following behaviour is unacceptable and may result in removal from the GP’s list:  
  •   Physical threat/abuse
  •   Verbal abuse
  •   Racial abuse

 

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