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Thornhills Medical Practice

Thornhills Medical Practice

Larkfield Health Centre
Martin Square
Larkfield, Aylesford
Kent. ME20 6QJ
Tel: 01732 849980
Fax: 0845 602 6113

Welcome to Thornhills Medical Practice

Complaints

 

While we strive to provide a friendly and professional service, we realise that sometimes things go wrong. 

If you have a complaint or concern about the service you have received from this practice, please let us know.  We are very interested in your opinion and we would like the opportunity of putting right whatever went wrong.  We want to learn from any mistakes so that we can improve our services.

 

We operate a practice complaints procedure as part of a NHS wide system for dealing with complaints.  Click here to view.

 

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible.

 

If your complaint is relating to appointments or reception, please discuss it with our Patient Services Supervisor in the first instance.  If you have a different type of complaint, please write to the practice manager or ask to speak to a member of our management team.  

  

Practice Manager: Julie Gorner

Assistant Manager: Pamela Lake 

Patient Services Supervisor

 

 

 
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