Jobs at Thornhills Medical Practice

• Job Title: Patient Services Advisor
• Responsible to: Patient Services Supervisor (for day-to-day matters) and Practice Manager / Assistant Manager (for all other matters)
• Accountable to: Practice Partnership

Due to relocation, an exciting opportunity has arisen for an experienced Patient Services Advisor to join our friendly team at Thornhills Medical Practice. Expected start date of August/September 2025.

We have a variety of hours, shifts and days available. Each shift consists of 5 hours per shift, Monday to Friday from either 8:00am to 1:00pm or 1:00pm to 6:00pm or 1.30pm to 6:30pm. This may include some double shifts on some days. You will also be required to cover on some occasions evenings and weekends to assist with enhanced access and other clinics.

The successful post holder will be responsible for undertaking a wide range of reception and administrative duties. Duties can include but are not limited to, greeting and guiding patients in the best use of resource within the practice and in the wider NHS, enabling them to access the most effective help for their presenting need, booking appointments, processing of information, acting as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Training will be provided however as a minimum, customer service experience and excellent communication (oral and written) are essential. Experience of working in a GP surgery is desirable. You must work as part of a team, have the ability to adapt and embrace positively to change and observe strict rules about confidentiality at all times.

We are a supportive, forward thinking GP training practice with a happy, reliable workforce providing care to approx. 14,800 patients. There is a strong emphasis on high quality patient care, education and personal development.

Informal enquiries or to apply with your CV and covering letter

• Job Title: Paramedic Practitioner
• Responsible to: Partners / GP’s (for clinical matters) / Practice Manager / Assistant Manager (for all other matters)
• Accountable to: Practice Partnership
• Location: Thornhills Medical Practice, Kent
• Hours: Full-time (4 days per week)
• Start Date: November 2025    
• Salary: Competitive
   

Due to retirement, we are excited to offer an opportunity for an experienced Paramedic Practitioner or Advanced Nurse Practitioner to join our friendly and supportive team at Thornhills Medical Practice.

About the Role

This is a full-time position over four days per week. The successful candidate will be an experienced clinician who can work autonomously within their professional boundaries to manage a busy and varied clinical patient caseload. Previous experience in a primary care setting, including minor illness management and online triage, is essential. A non-medical prescribing qualification is desirable but not essential. Demonstration of NMC or HCPC registration and recognised relevant qualifications will be required.

Key responsibilities include:

• With the support of the GP, deliver high standards of patient care through a combination of structured online triage (Anima), face-to-face, and telephone consultations.
• Conducting comprehensive clinical assessments, including history taking, physical examinations, and diagnostic reasoning.
• Diagnosing and managing a wide range of acute and chronic conditions in line with clinical guidelines.
• Participating in a fair share rota to triage and manage all incoming Anima online appointment requests. This includes assessing clinical urgency, managing cases remotely where appropriate, and allocating face-to-face or telephone appointments to yourself or other clinicians.
• Running your own clinics on non-triage days, comprising both face-to-face and telephone appointments.

About Us

Thornhills Medical Practice is a GP training practice with a strong emphasis on high-quality patient care, education, and personal development. We serve approximately 14,800 patients and are proud of our happy, reliable, and forward-thinking team.

How to Apply

Informal enquiries or to apply with your CV and covering letter

Job Summary:

The post holder will be an experienced Paramedic Practitioner who can work autonomously within their professional boundaries to manage a busy and varied clinical patient caseload. With the support of the GP, deliver high standards of patient care through a combination of structured online triage (Anima), face-to-face, and telephone consultations.

The post holder must maintain registration with HCPC, maintaining their Code of Conduct to protect the public through professional standards.  Fulfil their learning requirements.

Main Duties and Responsibilities

The following are the core responsibilities of the Paramedic Practitioner.  There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Conduct comprehensive clinical assessments, including history taking, physical examinations, and diagnostic reasoning.
• Diagnose and manage a wide range of acute and chronic conditions in line with clinical guidelines.
• Participate in a fair share rota to triage and manage all incoming Anima online appointment requests. This includes assessing clinical urgency, managing cases remotely where appropriate, and allocating face-to-face or telephone appointments to yourself or other clinicians.
• Run your own clinics on non-triage days, comprising both face-to-face and telephone appointments.
• Work in collaboration with the partners and management teams to streamline triage processes, ensuring timely and efficient patient care 
• Provide direct and/or indirect patient care oriented toward improving or maintaining health and preventing illness
• Perform physical examinations and/or preventive health measures to assess and evaluate patient's clinical problems and health care needs
• Refer patient to other available services to meet needs where appropriate
• Undertake triage and face to face clinics in partnership with and supervised by a GP
• Communicate with others regarding patient's status and progress to provide education, guidance, case management and follow-up
• Undertake home visits, in accordance with practice protocols
• Undertake daily minor illness / injury clinics and promote primary and secondary prevention with the support of the GP’s and other clinicians
• Accurate and timely input of patient data onto the clinical system
• Support and contribute when applicable to the development of practice clinical procedures and protocols
• Carry out clinical audit as appropriate
• Liaise with other health care professionals when required
• Act in a way that protects the confidentiality of patients and maintains the integrity of the patient / practice relationship
• Take an active role and contribute to practice meetings when applicable
• Deal with medical emergencies at the surgery
• Attend all mandatory training sessions or arrange alternatives
• Work safely at all times in accordance with legislative requirements and practice policy and procedures
• Perform any other tasks within the skills of the post holder

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others’ health and safety and infection control as defined in the practice Health & Safety an Infection Control policies. This will include (but will not be limited to):

• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
• Knowledge of hand hygiene
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed.
• Safe management of sharps procedures including training, use, storage and disposal 
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers 
• Undertaking periodic infection control training
• Spillage control procedures, management and training
• Decontamination control procedures, management and training, and equipment maintenance
• Maintenance of sterile environments

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal / Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and revalidation.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly

These duties may be changed from time to time, dependent on the needs of the practice.  This will be done in consultation with the employee and, if appropriate, training and instruction will be given.

Qualifications and Training

Essential:

• Registered Paramedic
• Current registration with the Health and Care Professions Council
• Excellent clinical skills evidenced through Continuous Professional Development.
• Recognised educational qualification
• Current Hepatitis B immunity certificate

Desirable:

• Non-medical prescribing qualification
• Experience within medical/surgical/A+E/paediatrics or mental health
• Current resuscitation certificate
• Current child protection training

Specialist Skills

Essential:

• IT: good computer literacy
• Good telephone manner, clear speech
• Good record keeping
• Communication and listening skills
• Ability to work in a multi- professional team

Experience

Essential:

• Primary care setting
• Primary care home visiting
• Triage: telephone and Digital
• Face to face consultation
• Minimum of 5 years post registration experience
• Evidence of appropriate continuing professional development activity to maintain up-to-date knowledge and on-going competence in all aspects of the PP role
• Experience in management long term conditions e.g. asthma, COPD, diabetes, CHD
• Evidence of working autonomously and as part of a team
• Proven ability to evaluate the safety and effectiveness of their own clinical practice

Knowledge, Skills and Abilities

Essential:

• Ability to work under pressure, manage demanding workload (when necessary)
• Aware of needs of patients, relatives and carers
• Adhere to confidentiality requirements
• Ability to cope with patients under extreme stress from both social and clinical circumstances
• Ability to handle change and unexpected urgent requirements
• Skills in written and spoken English adequate to enable
• effective communication about medical topics with patients and colleagues

Personal Qualities

Essential:

• Flexible, caring and empathetic
• Self motivated
• Professional approach
• Presentable appearance
• Reliable, punctual and committed to work

• Job Title: Advanced Nurse Practitioner
• Responsible to: Partners / GP’s (for clinical matters) / Practice Manager / Assistant Manager (for all other matters)
• Accountable to: Practice Partnership
• Location: Thornhills Medical Practice, Kent
• Hours: Full-time (4 days per week)
• Start Date: November 2025    
• Salary: Competitive
   

Due to retirement, we are excited to offer an opportunity for an experienced Paramedic Practitioner or Advanced Nurse Practitioner to join our friendly and supportive team at Thornhills Medical Practice.

About the Role

This is a full-time position over four days per week. The successful candidate will be an experienced clinician who can work autonomously within their professional boundaries to manage a busy and varied clinical patient caseload. Previous experience in a primary care setting, including minor illness management and online triage, is essential. A non-medical prescribing qualification is desirable but not essential. Demonstration of NMC or HCPC registration and recognised relevant qualifications will be required.

Key responsibilities include:

• With the support of the GP, deliver high standards of patient care through a combination of structured online triage (Anima), face-to-face, and telephone consultations.
• Conducting comprehensive clinical assessments, including history taking, physical examinations, and diagnostic reasoning.
• Diagnosing and managing a wide range of acute and chronic conditions in line with clinical guidelines.
• Participating in a fair share rota to triage and manage all incoming Anima online appointment requests. This includes assessing clinical urgency, managing cases remotely where appropriate, and allocating face-to-face or telephone appointments to yourself or other clinicians.
• Running your own clinics on non-triage days, comprising both face-to-face and telephone appointments.

About Us

Thornhills Medical Practice is a GP training practice with a strong emphasis on high-quality patient care, education, and personal development. We serve approximately 14,800 patients and are proud of our happy, reliable, and forward-thinking team.

How to Apply

Informal enquiries or to apply with your CV and covering letter

Job Summary

The post holder will be an experienced Advanced Nurse Practitioner who can work autonomously within their professional boundaries to manage a busy and varied clinical patient caseload. With the support of the GP, deliver high standards of patient care through a combination of structured online triage (Anima), face-to-face, and telephone consultations.

The post holder must maintain registration with NMC, maintaining their Code of Conduct to protect the public through professional standards.  Fulfil their learning requirements.

Main Duties and Responsibilities

The following are the core responsibilities of the Advanced Nurse Practitioner.  There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Conduct comprehensive clinical assessments, including history taking, physical examinations, and diagnostic reasoning.
• Diagnose and manage a wide range of acute and chronic conditions in line with clinical guidelines.
• Participate in a fair share rota to triage and manage all incoming Anima online appointment requests. This includes assessing clinical urgency, managing cases remotely where appropriate, and allocating face-to-face or telephone appointments to yourself or other clinicians.
• Run your own clinics on non-triage days, comprising both face-to-face and telephone appointments.
• Work in collaboration with the partners and management teams to streamline triage processes, ensuring timely and efficient patient care 
• Provide direct and/or indirect patient care oriented toward improving or maintaining health and preventing illness
• Perform physical examinations and/or preventive health measures to assess and evaluate patient's clinical problems and health care needs
• Refer patient to other available services to meet needs where appropriate
• Undertake triage and face to face clinics in partnership with and supervised by a GP
• Communicate with others regarding patient's status and progress to provide education, guidance, case management and follow-up
• Undertake home visits, in accordance with practice protocols
• Undertake daily minor illness / injury clinics and promote primary and secondary prevention with the support of the GP’s and other clinicians
• Accurate and timely input of patient data onto the clinical system
• Support and contribute when applicable to the development of practice clinical procedures and protocols
• Carry out clinical audit as appropriate
• Liaise with other health care professionals when required
• Act in a way that protects the confidentiality of patients and maintains the integrity of the patient / practice relationship
• Take an active role and contribute to practice meetings when applicable
• Deal with medical emergencies at the surgery
• Attend all mandatory training sessions or arrange alternatives
• Work safely at all times in accordance with legislative requirements and practice policy and procedures
• Perform any other tasks within the skills of the post holder

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others’ health and safety and infection control as defined in the practice Health & Safety an Infection Control policies. This will include (but will not be limited to):

• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
• Knowledge of hand hygiene
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed.
• Safe management of sharps procedures including training, use, storage and disposal 
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers 
• Undertaking periodic infection control training
• Spillage control procedures, management and training
• Decontamination control procedures, management and training, and equipment maintenance
• Maintenance of sterile environments

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal / Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and revalidation.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly

These duties may be changed from time to time, dependent on the needs of the practice.  This will be done in consultation with the employee and, if appropriate, training and instruction will be given.

Qualifications and Training

Essential:

• Registered General Nurse
• Current registration with the Nursing & Midwifery Council
• Excellent clinical skills evidenced through Continuous Professional Development.
• Recognised NP qualification at minimum of degree level or equivalent
• Current Hepatitis B immunity certificate

Desirable:

• Independent Nurse Prescriber
• Current resuscitation certificate
• Current child protection training

Specialist Skills

Essential:

• IT: good computer literacy
• Good telephone manner, clear speech
• Good record keeping
• Communication and listening skills
• Ability to work in a multi- professional team

Experience

Essential:

• Primary care setting
• Primary care home visiting
• Triage: telephone and Digital
• Face to face consultation
• Minimum of 5 years post registration experience
• Evidence of appropriate continuing professional development activity to maintain up-to-date knowledge and on-going competence in all aspects of the PP role
• Experience in management long term conditions e.g. asthma, COPD, diabetes, CHD
• Evidence of working autonomously and as part of a team
• Proven ability to evaluate the safety and effectiveness of their own clinical practice

Knowledge, Skills and Abilities

Essential:

• Ability to work under pressure, manage demanding workload (when necessary)
• Aware of needs of patients, relatives and carers
• Adhere to confidentiality requirements
• Ability to cope with patients under extreme stress from both social and clinical circumstances
• Ability to handle change and unexpected urgent requirements
• Skills in written and spoken English adequate to enable
• effective communication about medical topics with patients and colleagues

Personal Qualities

Essential:

• Flexible, caring and empathetic
• Self motivated
• Professional approach
• Presentable appearance
• Reliable, punctual and committed to work