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Jobs at Thornhills Medical Practice
Current vacancies and employment opportunities at the practice
Current Vacancies
Patient Services Advisor
Part time. Flexible shifts (Mon–Fri, 5-hour shifts: 8am to 1pm, 1pm to 6pm, or 1:30pm to 6:30pm). Occasional evenings/weekends required
- Job Title: Patient Services Advisor
- Location: Thornhills Medical Practice, Kent
- Hours: Part time. Flexible shifts (Mon–Fri, 5-hour shifts: 8am to 1pm, 1pm to 6pm, or 1:30pm to 6:30pm). Occasional evenings/weekends required
- Starting: September 2025
- Salary: Competitive
About the Role
Thornhills Medical Practice is seeking a friendly and reliable Patient Services Advisor to join our team. You’ll be the first point of contact for patients, helping them access the right care and supporting our clinical and administrative teams. Key Duties Include:
- Welcoming and guiding patients to appropriate services
- Booking appointments and managing enquiries (in person, telephone and online)
- Assisting the clinical team with administrative tasks
- Liaising with external agencies and multidisciplinary teams
- General reception and admin duties
Requirements:
- Strong customer service background
- Excellent communication skills (oral and written)
- Ability to work well in a team and adapt to change
- Experience in a GP surgery is desirable
About Us
Thornhills Medical Practice is a GP training practice with a strong emphasis on high-quality patient care, education, and personal development. We serve approximately 14,800 patients and are proud of our happy, reliable, and forward-thinking team.
Informal enquiries or to apply with your CV and covering letter
Job Summary:
- To guide patients in the best use of resource within the practice and in the wider NHS, enabling them to access the most effective help for their presenting need.
- To be responsible for undertaking a wide range of patient service and administrative duties which link in and support the multidisciplinary team.
- Duties can include but are not limited to, greeting and guiding patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
- To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
- To be familiar with and abide by the principles and core values that underpins the NHS. Read the NHS Constitution
Shifts
Shifts comprise 5 hours per shift, from either 8:00am to 1:00pm, 1:00pm to 6:00pm, or 1:30pm to 6:30pm, Monday to Friday. These may include double shifts. The distribution of these shifts has been agreed with you. In addition to your normal weekly hours, you will be required to work additional hours to cover for staff absences. Monthly rotas are issued to staff in advance.
You will also be required to cover, on some occasions, evenings and weekends to assist with enhanced access and other clinics.
Main Responsibilities:
- Ensure that patients’ and visitors’ enquiries are handled courteously, efficiently and confidentially
- Answer incoming calls in a friendly, polite and professional manner. Consider the request, taking appropriate action or redirecting to other personnel as appropriate.
- Take telephone messages, appointments details and home visit requests accurately and efficiently and enter details on to computer system as appropriate
- Signpost patients to the most appropriate service, seeking advice if this is not clear.
- Assist patients with completion of their digital triage requests.
- Action Digital Triage requests as per the triaging clinician.
- Alert doctors to urgent concerns or outstanding telephone calls or visits, as appropriate
- Relay test results to patients
- Ensure that outstanding matters and information are handed over to colleagues at shift change
- Check prescription requests and ensure they are directed to the requested collection point
- Print off repeat prescriptions from computer as necessary
- Handle patients’ positive and negative feedback initially, seeking advice from or referring to Patient Services Supervisor or Assistant Practice Manager as appropriate
- Check own nhs.net email account frequently during shift and ensure that all messages are responded to and actioned promptly and as appropriate
- Check practice generic and reception nhs.net email accounts frequently during shift and ensure that all messages are responded to and actioned promptly and as appropriate
- Send, receive and record facsimile messages
- Be conversant and deal with procedure for new patients wishing to register with the practice
- Be conversant with online Patient Services and Care Navigation and record outcomes as appropriate
- Be responsible for security of the building if last person leaving
- Be conversant with Panic Alarm system and act upon this if necessary
- Attend and participate in team, staff meetings and other meetings as required
- Be fully conversant with patient services procedures and developments
- Ensure that filing, record keeping and distribution of documents and mail are undertaken efficiently and promptly.
- Assist with sending out of patient recall letters and other similar correspondence
- Ensure that patient services area, waiting room, consulting rooms, meeting rooms and outside areas in the immediate vicinity of the practice are clean and tidy, and that there is an adequate supply of stationery and other routine items available.
- Ensure that noticeboards are kept up to date and that appropriate literature is displayed.
- Arrange refreshments for doctors meetings and ensure that adequate supplies are available.
- Ensure that kitchen areas are kept clean and tidy.
- Arrange for photocopier and other equipment repairs to be carried out as soon as possible
- Contribute to a safe working environment
- Assist with mentoring/training new staff, as directed by Patient Services Supervisor or Assistant Practice Manager
- Any other ad hoc duties as required
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance/appraisal review, including taking responsibility for maintaining a record of own personal and/or professional development and follow up any learning outcomes.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attend and contribute to Practice Learning Events.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert colleagues to issues of quality and risk, escalating to the Patient Services Supervisor or a clinician where appropriate
- Assess own performance and take accountability for own actions, either directly or under supervision, ensuring that effective, high quality patient care is at the heart of all actions.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients' needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification – Patient Services Advisor
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Systmone user skills
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Flexibility to work outside of core office hours
Paramedic Practitioner
Exciting Opportunity: Paramedic Practitioner or Advanced Nurse Practitioner Location: Thornhills Medical Practice, Kent Hours: Full-time (4 days per week) Start Date: November 2025
- Job Title: Paramedic Practitioner
- Responsible to: Partners / GP’s (for clinical matters) / Practice Manager / Assistant Manager (for all other matters)
- Accountable to: Practice Partnership
- Location: Thornhills Medical Practice, Kent
- Hours: Full-time (4 days per week)
- Start Date: November 2025
- Salary: Competitive
Due to retirement, we are excited to offer an opportunity for an experienced Paramedic Practitioner or Advanced Nurse Practitioner to join our friendly and supportive team at Thornhills Medical Practice.
About the Role
This is a full-time position over four days per week. The successful candidate will be an experienced clinician who can work autonomously within their professional boundaries to manage a busy and varied clinical patient caseload. Previous experience in a primary care setting, including minor illness management and online triage, is essential. A non-medical prescribing qualification is desirable but not essential. Demonstration of NMC or HCPC registration and recognised relevant qualifications will be required.
Key responsibilities include:
- With the support of the GP, deliver high standards of patient care through a combination of structured online triage (Anima), face-to-face, and telephone consultations.
- Conducting comprehensive clinical assessments, including history taking, physical examinations, and diagnostic reasoning.
- Diagnosing and managing a wide range of acute and chronic conditions in line with clinical guidelines.
- Participating in a fair share rota to triage and manage all incoming Anima online appointment requests. This includes assessing clinical urgency, managing cases remotely where appropriate, and allocating face-to-face or telephone appointments to yourself or other clinicians.
- Running your own clinics on non-triage days, comprising both face-to-face and telephone appointments.
About Us
Thornhills Medical Practice is a GP training practice with a strong emphasis on high-quality patient care, education, and personal development. We serve approximately 14,800 patients and are proud of our happy, reliable, and forward-thinking team.
How to Apply
Informal enquiries or to apply with your CV and covering letter
Job Summary:
The post holder will be an experienced Paramedic Practitioner who can work autonomously within their professional boundaries to manage a busy and varied clinical patient caseload. With the support of the GP, deliver high standards of patient care through a combination of structured online triage (Anima), face-to-face, and telephone consultations.
The post holder must maintain registration with HCPC, maintaining their Code of Conduct to protect the public through professional standards. Fulfil their learning requirements.
Main Duties and Responsibilities
The following are the core responsibilities of the Paramedic Practitioner. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- Conduct comprehensive clinical assessments, including history taking, physical examinations, and diagnostic reasoning.
- Diagnose and manage a wide range of acute and chronic conditions in line with clinical guidelines.
- Participate in a fair share rota to triage and manage all incoming Anima online appointment requests. This includes assessing clinical urgency, managing cases remotely where appropriate, and allocating face-to-face or telephone appointments to yourself or other clinicians.
- Run your own clinics on non-triage days, comprising both face-to-face and telephone appointments.
- Work in collaboration with the partners and management teams to streamline triage processes, ensuring timely and efficient patient care
- Provide direct and/or indirect patient care oriented toward improving or maintaining health and preventing illness
- Perform physical examinations and/or preventive health measures to assess and evaluate patient's clinical problems and health care needs
- Refer patient to other available services to meet needs where appropriate
- Undertake triage and face to face clinics in partnership with and supervised by a GP
- Communicate with others regarding patient's status and progress to provide education, guidance, case management and follow-up
- Undertake home visits, in accordance with practice protocols
- Undertake daily minor illness / injury clinics and promote primary and secondary prevention with the support of the GP’s and other clinicians
- Accurate and timely input of patient data onto the clinical system
- Support and contribute when applicable to the development of practice clinical procedures and protocols
- Carry out clinical audit as appropriate
- Liaise with other health care professionals when required
- Act in a way that protects the confidentiality of patients and maintains the integrity of the patient / practice relationship
- Take an active role and contribute to practice meetings when applicable
- Deal with medical emergencies at the surgery
- Attend all mandatory training sessions or arrange alternatives
- Work safely at all times in accordance with legislative requirements and practice policy and procedures
- Perform any other tasks within the skills of the post holder
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will implement and lead on a full range of promotion and management of their own and others’ health and safety and infection control as defined in the practice Health & Safety an Infection Control policies. This will include (but will not be limited to):
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
- Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
- Knowledge of hand hygiene
- Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed.
- Safe management of sharps procedures including training, use, storage and disposal
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training
- Spillage control procedures, management and training
- Decontamination control procedures, management and training, and equipment maintenance
- Maintenance of sterile environments
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal / Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and revalidation.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly
These duties may be changed from time to time, dependent on the needs of the practice. This will be done in consultation with the employee and, if appropriate, training and instruction will be given.
Qualifications and Training
Essential:
- Registered Paramedic
- Current registration with the Health and Care Professions Council
- Excellent clinical skills evidenced through Continuous Professional Development.
- Recognised educational qualification
- Current Hepatitis B immunity certificate
Desirable:
- Non-medical prescribing qualification
- Experience within medical/surgical/A+E/paediatrics or mental health
- Current resuscitation certificate
- Current child protection training
Specialist Skills
Essential:
- IT: good computer literacy
- Good telephone manner, clear speech
- Good record keeping
- Communication and listening skills
- Ability to work in a multi- professional team
Experience
Essential:
- Primary care setting
- Primary care home visiting
- Triage: telephone and Digital
- Face to face consultation
- Minimum of 5 years post registration experience
- Evidence of appropriate continuing professional development activity to maintain up-to-date knowledge and on-going competence in all aspects of the PP role
- Experience in management long term conditions e.g. asthma, COPD, diabetes, CHD
- Evidence of working autonomously and as part of a team
- Proven ability to evaluate the safety and effectiveness of their own clinical practice
Knowledge, Skills and Abilities
Essential:
- Ability to work under pressure, manage demanding workload (when necessary)
- Aware of needs of patients, relatives and carers
- Adhere to confidentiality requirements
- Ability to cope with patients under extreme stress from both social and clinical circumstances
- Ability to handle change and unexpected urgent requirements
- Skills in written and spoken English adequate to enable
- effective communication about medical topics with patients and colleagues
Personal Qualities
Essential:
- Flexible, caring and empathetic
- Self motivated
- Professional approach
- Presentable appearance
- Reliable, punctual and committed to work
Advanced Nurse Practitioner
Exciting Opportunity: Paramedic Practitioner or Advanced Nurse Practitioner Location: Thornhills Medical Practice, Kent Hours: Full-time (4 days per week) Start Date: November 2025
- Job Title: Advanced Nurse Practitioner
- Responsible to: Partners / GP’s (for clinical matters) / Practice Manager / Assistant Manager (for all other matters)
- Accountable to: Practice Partnership
- Location: Thornhills Medical Practice, Kent
- Hours: Full-time (4 days per week)
- Start Date: November 2025
- Salary: Competitive
Due to retirement, we are excited to offer an opportunity for an experienced Paramedic Practitioner or Advanced Nurse Practitioner to join our friendly and supportive team at Thornhills Medical Practice.
About the Role
This is a full-time position over four days per week. The successful candidate will be an experienced clinician who can work autonomously within their professional boundaries to manage a busy and varied clinical patient caseload. Previous experience in a primary care setting, including minor illness management and online triage, is essential. A non-medical prescribing qualification is desirable but not essential. Demonstration of NMC or HCPC registration and recognised relevant qualifications will be required.
Key responsibilities include:
- With the support of the GP, deliver high standards of patient care through a combination of structured online triage (Anima), face-to-face, and telephone consultations.
- Conducting comprehensive clinical assessments, including history taking, physical examinations, and diagnostic reasoning.
- Diagnosing and managing a wide range of acute and chronic conditions in line with clinical guidelines.
- Participating in a fair share rota to triage and manage all incoming Anima online appointment requests. This includes assessing clinical urgency, managing cases remotely where appropriate, and allocating face-to-face or telephone appointments to yourself or other clinicians.
- Running your own clinics on non-triage days, comprising both face-to-face and telephone appointments.
About Us
Thornhills Medical Practice is a GP training practice with a strong emphasis on high-quality patient care, education, and personal development. We serve approximately 14,800 patients and are proud of our happy, reliable, and forward-thinking team.
How to Apply
Informal enquiries or to apply with your CV and covering letter
Job Summary
The post holder will be an experienced Advanced Nurse Practitioner who can work autonomously within their professional boundaries to manage a busy and varied clinical patient caseload. With the support of the GP, deliver high standards of patient care through a combination of structured online triage (Anima), face-to-face, and telephone consultations.
The post holder must maintain registration with NMC, maintaining their Code of Conduct to protect the public through professional standards. Fulfil their learning requirements.
Main Duties and Responsibilities
The following are the core responsibilities of the Advanced Nurse Practitioner. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- Conduct comprehensive clinical assessments, including history taking, physical examinations, and diagnostic reasoning.
- Diagnose and manage a wide range of acute and chronic conditions in line with clinical guidelines.
- Participate in a fair share rota to triage and manage all incoming Anima online appointment requests. This includes assessing clinical urgency, managing cases remotely where appropriate, and allocating face-to-face or telephone appointments to yourself or other clinicians.
- Run your own clinics on non-triage days, comprising both face-to-face and telephone appointments.
- Work in collaboration with the partners and management teams to streamline triage processes, ensuring timely and efficient patient care
- Provide direct and/or indirect patient care oriented toward improving or maintaining health and preventing illness
- Perform physical examinations and/or preventive health measures to assess and evaluate patient's clinical problems and health care needs
- Refer patient to other available services to meet needs where appropriate
- Undertake triage and face to face clinics in partnership with and supervised by a GP
- Communicate with others regarding patient's status and progress to provide education, guidance, case management and follow-up
- Undertake home visits, in accordance with practice protocols
- Undertake daily minor illness / injury clinics and promote primary and secondary prevention with the support of the GP’s and other clinicians
- Accurate and timely input of patient data onto the clinical system
- Support and contribute when applicable to the development of practice clinical procedures and protocols
- Carry out clinical audit as appropriate
- Liaise with other health care professionals when required
- Act in a way that protects the confidentiality of patients and maintains the integrity of the patient / practice relationship
- Take an active role and contribute to practice meetings when applicable
- Deal with medical emergencies at the surgery
- Attend all mandatory training sessions or arrange alternatives
- Work safely at all times in accordance with legislative requirements and practice policy and procedures
- Perform any other tasks within the skills of the post holder
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will implement and lead on a full range of promotion and management of their own and others’ health and safety and infection control as defined in the practice Health & Safety an Infection Control policies. This will include (but will not be limited to):
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
- Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
- Knowledge of hand hygiene
- Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed.
- Safe management of sharps procedures including training, use, storage and disposal
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training
- Spillage control procedures, management and training
- Decontamination control procedures, management and training, and equipment maintenance
- Maintenance of sterile environments
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal / Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and revalidation.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly
These duties may be changed from time to time, dependent on the needs of the practice. This will be done in consultation with the employee and, if appropriate, training and instruction will be given.
Qualifications and Training
Essential:
- Registered General Nurse
- Current registration with the Nursing & Midwifery Council
- Excellent clinical skills evidenced through Continuous Professional Development.
- Recognised NP qualification at minimum of degree level or equivalent
- Current Hepatitis B immunity certificate
Desirable:
- Independent Nurse Prescriber
- Current resuscitation certificate
- Current child protection training
Specialist Skills
Essential:
- IT: good computer literacy
- Good telephone manner, clear speech
- Good record keeping
- Communication and listening skills
- Ability to work in a multi- professional team
Experience
Essential:
- Primary care setting
- Primary care home visiting
- Triage: telephone and Digital
- Face to face consultation
- Minimum of 5 years post registration experience
- Evidence of appropriate continuing professional development activity to maintain up-to-date knowledge and on-going competence in all aspects of the PP role
- Experience in management long term conditions e.g. asthma, COPD, diabetes, CHD
- Evidence of working autonomously and as part of a team
- Proven ability to evaluate the safety and effectiveness of their own clinical practice
Knowledge, Skills and Abilities
Essential:
- Ability to work under pressure, manage demanding workload (when necessary)
- Aware of needs of patients, relatives and carers
- Adhere to confidentiality requirements
- Ability to cope with patients under extreme stress from both social and clinical circumstances
- Ability to handle change and unexpected urgent requirements
- Skills in written and spoken English adequate to enable
- effective communication about medical topics with patients and colleagues
Personal Qualities
Essential:
- Flexible, caring and empathetic
- Self motivated
- Professional approach
- Presentable appearance
- Reliable, punctual and committed to work