Patient care is transferred to IC24 on weekday evenings from 6.00pm-6.30pm. To telephone between these times please call the practice on 01732 849980 and press 8 to be transferred or contact IC24 directly on 0300 5555252.

If you telephone outside surgery opening times you will be asked to contact the out-of-hours service NHS 111, who will assess your clinical requirements and advise you accordingly.

Improved Access Opening Times

Evenings/Weekends

On the 1^st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:

• weekday evenings between 6.30pm and 8.00pm (some practices offer ealry morning appointments)
• Saturdays and Sundays/Bank Holidays

These appointments offered could be:

• At your registered practice
• At another local GP practices
• At another local NHS service - such as a General Practice Hub

What type of appointments will be available?

Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your local area. These appointments will be offered by a range of clinical professionals. Some practices in your local area may offer early morning appaointments. 

On Saturdays, a clinical professional will be available between 8.00 am to 12.00 pm at a practice in your local area (times may vary).

On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm at a hub in Tonbridge or Maidstone.

Who can book these appointments?

Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can be seen by a clinical professional 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 

In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.