Coronavirus: Important Changes To Our Services

Updated 02.09.2020

To help protect patients from the current Coronavirus risk we have made some changes to our services. We are sorry that we have to do this but our priority is to reduce people mixing and to keep you safe. We are closely following NHS England guidelines and updating how we do things on a daily basis. 


coronavirus information


If you think that your condition or symptom may be serious please let us know

During this time, we would like our patients to know that we are still here for problems other than COVID-19. Whilst some of our non-urgent work has been suspended, we are very keen to encourage everyone to report any worrying symptoms. Our hospitals are still seeing time-sensitive serious medical problems and are ensuring that these patients are assessed and treated away from areas in which COVID-19 is managed. Click here for full details


Contacting the surgery

If you need to contact the surgery for any reason (other than attending for a booked appointment) please can we ask that you DO NOT VISIT THE SURGERY but telephone instead. 


Urgent problems

If you believe that you may have an urgent life threatening problem, please call 999 in the normal way. If your problem is not related to coronavirus but is urgent please alert the patient services team and we will call you back as soon as possible


Walk-in clinics

All walk-in clinics have been suspended. Please do not come to the surgery. Instead, we are asking patients to telephone the surgery to request a telephone consultation. A clinician will call you back. If you need a face-to-face consultation we will arrange a safe time for you to come in.


On-line appointment booking facility

This has been suspended. Please telephone the surgery if you feel that you need to be seen, we will arrange for a suitable clinician to call you back.


Pre-booked appointments with a Nurse/HCA/Phlebotomist

If you have a pre-booked appointment with any of our nursing teams, you may be contacted to arrange a telephone consultation.

If you are not contacted, please only come to the surgery if you are currently well without any of the following symptoms: a new, continous cough and/or a high temperature and/or  a loss or change in sense of smell or taste.


Visiting the surgery

If you are attending for an appointment please wear a facemask/covering please report to the window in our lobby area. Our patient services team will ask you screening questions before you gain entry to the waiting area. You will be asked if you have a any of the following symptoms: a new, continous cough, a high temperature, a loss or change in sense of smell or taste, please do answer their questions, we have asked them to ask you so that we can keep you and our other patients safe. 

Unless you need to be accompanied by someone to your appointment please attend on your own.


Dropping off Prescription requests and correspondences

Please post all prescription requests and paper correspondences such as hospital letters in our external post box. This can be found in the wall opposite the staff carpark entrance. Please do not enter the building.

If you require a blank paper prescription request form, you  must complete this away from the surgery. You will not be allowed access to the building to complete your form at the surgery. You can click here to download a blank form for completion. The best way to order your repeat prescription is to use the online prescription service which you can access via our website.


Requesting your prescriptions at the surgery

The facility to visit the surgery to complete paper prescription request forms has been suspended.

Please follow guidance as above for dropping off prescription requests.


Collecting prescriptions from the surgery

The facility to collect your prescription from the surgery has been suspended.

On all your prescription requests please indicate a local pharmacy where we can send your prescription.


Ordering early / additional / just in case medications

We will not be able to issue early or additional quantities of your repeat medication.  We will also not be able to issue "just in case" medication that is not on repeat or has not been clearly needed within the past year. (including paracetamol).  During this unprecedented situation generic medications will be issued in all cases where possible rather than branded.


Turnaround time for all prescription requests

It is likely that requests at this time will take longer to process. Please allow an extra 2-3 days before collection of non urgent prescriptions from your chosen pharmacy.

Please do not telephone the surgery or your chosen pharmacy to check if prescriptions are ready.


Isolation notes for coronavirus absences

Please do not contact the practice for sick/isolation note requests relating to coronavirus. Up to 7 days use self certification forms.  After 7 days use the NHS 111 on-line service to obtain a note.  Use this service if you have been told to self-isolate because of coronavirus and you need a note for your employer. This service is only for people with have symptoms of coronavirus or live with someone who has symptoms.  


Results and other queries

Please telephone the surgery, please do not visit the surgery.


Infomation for parents

Click here and here


Domestice Abuse Isolation Advice

Click here


Vulnerable Patients that require urgent support

Click here or call 03000 419 292 24, the line is open 24/7

We are taking these steps to make sure we keep you safe.  We will follow all guidance but at the same time carry on providing our services as normally as we can. 

Please do bear with us during this time OUR TELEPHONE LINES WILL BE EXTREMELY BUSY AT TIMES – your patience and understanding would be hugely appreciated - we will all be working extremely hard to make sure we provide everyone with the care they need.