Vacancy: Clinical Administrator

Responsible to:

  • Clinical Administration Team (for day-to-day matters)
  • Practice or Assistant Manager (for all other matters)

Accountable to:

  • Practice Partnership
 

Job Summary

The post holder will be responsible for undertaking a wide range of clinical data administrative duties to support the multi-disciplinary team. Duties can include but are not limited to, read coding information into patients’ clinical records, extracting data from clinical correspondence and adding to patient clinical records, monitoring QoF targets and recall systems, running searches and audits, notes summarising. They will also be responsible for assisting with running routine daily IT checks on the server, IT fault reporting and resolution. The post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis, and observe strict rules about confidentiality at all times. Working strictly in accordance with specific practice or national guidelines, they must also know the limits of their own capabilities and seek direction from a doctor, supervisor or manager when required.

 

Clinical Administration

  • Accurately input clinical data into patient records
  • Run patient recall systems
  • Monitor Quality Outcomes Frames (QoF) and other clinical audits and assist with administration in achieving QoF targets
  • Assist with searches, recalls and audits for chronic disease management, ensuring that recalls letters / questionnaires are produced and sent out on time 
  • Liaise with administrator to ensure cervical smear recalls are in place as necessary
  • Run other computer searches as required 
  • Assist with administration of the Pathology Links / Mail Manager
  • Assist doctors/managers with administration of enhance services and projects
  • Assist doctors/managers with annual immunisation recall programmes and campaigns
  • Summarise patient notes accurately and efficiently, in liaison with doctors, and in accordance with the timescale outlined in the GMS2 Contract, ensuring clinical information is added to the computer system accurately and efficiently
  • Administer the electronic GP2GP system ensuring patients notes are processed and summarised in a timely manner
  • Review and extract required data from clinical correspondence and inputting the data and Read Codes into the patient’s medical record in the computer system
  • Ensure, as far as possible, that all data entered complies with the GMS2 Contract
  • Advise doctors and staff in the correct use of Read Codes, shortcuts and GMS Guidelines and amend entries as appropriate
  • Enter test / screening results and other clinical information onto the computer system
  • Transcribe handwritten clinical notes into the computer system
  • Ensure that all relevant Safeguarding Adults and Child Protection information is entered into the computer system
 

Information and Technically management

  • Run routine daily IT checks on server, administer computer back-up and IT fault reporting / resolution
  • Reboot computer server when required
  • Set up VNC on server as requested
  • Liaise with IT Helpdesk to resolve technical problems
 

Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  •  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
 

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.
 

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
 

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance/appraisal review, including taking responsibility for maintaining a record of own personal and/or professional development and follow up any learning outcomes.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
 

Quality

The post-holder will strive to maintain quality within the practice, and will:

  • Alert colleagues to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients' needs
  • Effectively manage own time, workload and resources
 

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly
 

Contribution to the implementation of services

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate
 

These duties may be changed from time to time, dependent on the needs of the practice.  This will be done in consultation with the employee and, if appropriate, training and instruction will be given.

 

Person Specification – Clinical Administrator

Qualifications Essential Desirable
Educated to GCSE level or equivalent X  
GCSE Mathematics & English (C or above)   X
NVQ Level 2 in Health and Social Care   X
Experience Essential Desirable
Experience of working with the general public X  
Experience of administrative duties X  
Experience of working in a health care setting X  
Skills Essential Desirable
Excellent communication skills (written and oral) X  
Strong IT skills X  
Clear, polite telephone manner X  
Competent in the use of Office and Outlook X  
EMIS / Systmone user skills   X
Effective time management (planning & organising) X  
Ability to work as a team member and autonomously X  
Good interpersonal skills X  
Problem solving & analytical skills X  
Ability to follow policy and procedure X  
Personal Qualities Essential Desirable
Polite and confident X  
Flexible and cooperative X  
Motivated X  
Forward thinker X  
High levels of integrity and loyalty X  
Sensitive and empathetic in distressing situations X  
Ability to work under pressure X  
Other requirements Essential Desirable
Flexibility to work outside of core office hours X  
Disclosure Barring Service (DBS) check