Vacancy: Phlebotomist

Accountable to:

  • Practice Nurses / GP’s (for clinical matters)
  • Practice Manager (for all other matters)

Hours of Work:

  • Part time –15 to 20 per week
 

Job Summary

he post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis, and observe strict rules about confidentiality at all times. They must also know the limits of their own capabilities and seek direction from a Practice nurse, GP, or Practice Manager.

Working under the supervision of practice nursing team and strictly in accordance with specific practice or national guidelines and protocols, the Phlebotomist will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP or nurse practitioner.

 

Main Duties and Responsibilities

  • Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample
  • Collection of sample(s) of blood in accordance with training and procedures
  • Ensuring samples are stored in appropriate containers
  • Accurate, legible labelling of all samples to confirm patient identity
  • Checking patient identification against GP/nurse request and confirming with patient whenever possible
  • Recording collection of blood sample in patient record in accordance with practice procedure
  • Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion
  • Ensuring that anomalies are reported to a senior member of staff
  • Notifying the GP/nurse of any significant patient issues
  • Liaising with and assisting members of the administrative team
 

Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
 

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others’ health and safety and infection control as defined in the practice Health & Safety an Infection Control policies. This will include (but will not be limited to):

  • Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
  • Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
  • Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
  • Knowledge of hand hygiene
  • Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed.
  • Safe management of sharps procedures including training, use, storage and disposal
  • Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
  • Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
  • Undertaking periodic infection control training
  • Spillage control procedures, management and training
  • Decontamination control procedures, management and training, and equipment maintenance
  • Maintenance of sterile environments
 

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
 

Personal / Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
 

Quality

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients’ needs
  • Effectively manage own time, workload and resources
 

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly

These duties may be changed from time to time, dependent on the needs of the practice. This will be done in consultation with the employee and, if appropriate, training and instruction will be given

Person Specification – Phlebotomist

Qualifications Essential Desirable
Relevant qualification in venepuncture X  
Good standard of general education X  
Experience Essential Desirable
Experience of working in a primary care environment   X
Experience of working with the general public X  
Experience of working in a healthcare setting X  
Clinical Knowledge & Skills Essential Desirable
Venepuncture X  
Ability to record accurate clinical notes X  
Skills Essential Desirable
Excellent communication skills (written and oral) X  
Strong IT skills X  
Clear, polite telephone manner X  
Competent in the use of Office and Outlook   X
Vision user skills   X
Effective time management (Planning & Organising) X  
Ability to work as a team member and autonomously X  
Good interpersonal skills X  
Ability to follow clinical policy and procedure X  
Personal Qualities Essential Desirable
Polite and confident X  
Flexible and cooperative X  
Motivated X  
Problem solver with the ability to process information accurately and effectively, interpreting data as required X  
High levels of integrity and loyalty X  
Sensitive and empathetic in distressing situations X  
Ability to work under pressure / in stressful situations X  
Effectively able to communicate and understand the needs of the patient X  
Commitment to ongoing professional development X  
Effectively utilises resources X  
Punctual and committed to supporting the team effort X  
Other requirements Essential Desirable
Flexibility to work outside of core office hours X  
Disclosure Barring Service (DBS) check X  
Occupational Health Clearance X